URGENT: Franklin / Williamson County Communication Outage

The widespread Nashville area communications outage has impacted most of Williamson County 9-1-1 lines and many of the non-emergency numbers used to reach public safety organizations throughout the county.

For police, fire, or medical assistance call: (615) 790-5550 

AT&T customers and others experiencing a cellular outage may be able to utilize their mobile phone to place calls and to send and receive text messages while connected to WiFi. To activate WiFi calling, follow the instructions below:

 iPhone Users:

  1. Be sure you are connected to a working WiFi network
  2. Go to settings and click “Cellular”
  3. Click on “Wi-Fi Calling”
  4. Slide “Wi-Fi Calling on This iPhone” to ON
  5. Click “Enable” Wi-Fi Calling
  6. Follow the prompts to enter your home address and then click “Verify address. or confirm”

Android Users:

  1. Pull down the notification shade and long-press the Wi-Fi icon to enter Wi-Fi settings.
  2. Scroll to the bottom and select “Wi-Fi Preferences”.
  3. Tap “Advanced”.
  4. Select Wi-Fi Calling and flip the switch to “On”.

If you have a monitored burglar, fire, or medical alarm – your alarm may not currently notify emergency responders. The only reliable way to currently request police, fire, or medical assistance in most of Williamson County is by calling: (615) 790-5550.

For updates, visit https://tn-williamsoncountyops.civicplus.com/340/Williamson-County-Communications-Outage