Survey Says: Citizens Give Franklin Police 93% Satisfaction Rating; Chief’s initiative & New Year’s resolution pay off, as officers press on

Franklin, TN – Being true to the New Year’s Resolution that Chief David Rahinsky set for his Department, officers and civilian staff are serving their community with excellence, and the numbers showQuestions it. With an average score of 4.65 out of 5 possible, Chief Rahinsky congratulated his team on their hard work during Tuesday’s staff meeting. “The fact that that our customers have given us a 93% between January and now is a testament to our officers and a great sign that we’re headed in the right direction. We are, however, not going to rest on our laurels and will continue to work as hard as we can to see those ratings grow even higher.” 

Since its inception, the Department’s new Citizen Satisfaction Survey has prompted 73 calls by senior Franklin Police management to members of the public who were personally served by officers between January 3 and June 17. A computer program, built for this specific purpose, randomly selected every citizen participant. Five questions were asked of each customer.

The top-rated question, at 4.74, was #3: How would you rate employee attitude: were they courteous, respectful, & professional in handling your situation? “As a Chief, I couldn’t be happier that this was the highest rated question,” said Chief David Rahinsky. “We’re not just in the law enforcement business; we’re in the people business. Positive officer attitude is one of those things I just never waiver on. Our residents deserve it, and I demand it.”

 Franklin Police Department
Professional, Progressive, Responsive
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